Facilities Helpdesk Coordinator

Lotusworks

Dublin

About Us. A valued and trusted partner to the world’s leading companies. We are committed to service excellence through our talented people who are empowered to be innovative and best in class. Location. Dublin, the capital of Ireland. Famous for its easy going charm and cultural heritage. Dublin hosts an array of activities, dining, sports, socialising, arts and much more. Join us and work with us to deliver the excellent service we are renowned for with our clients. Be part of something great. Your Job Purpose. The successful candidate amongst other things will operate the service helpdesk including the allocation of work orders to staff and contractors via an internal system. Your Responsibilities: Management of workflows for calls logged through to completion. Act as point of contact to provide updates on calls logged for client staff. Scheduling/Tracking of planned maintenance activities. Coordinating planned and reactive maintenance activities. Liaising with contractors to ensure all tasks/works are scheduled and closed out in a timely manner. Ensuring technical close out of the maintenance activities (service visit completion. Ensuring administrative close out of maintenance activities (invoicing / records / payments. Record keeping of all maintenance activities and payments in respect of the activities. Ensuring strong communications with company and client staff at all times. Preparation of reports in Excel. Any other works associated as required by the role/client. Overtime may be required on occasion. Requirements: Excellent PC skills and a thorough working knowledge of MS Office packages essential. Good administrative & customer service skills are essential. Excellent attention to detail and ability to retain information. Ability to work in a high paced work environment. Be organized and have good time management skills. Be enthusiastic and hard-working. Be able to work on own initiative. Fluent English is essential. Desirable: Experience in a similar role. Third level qualification or similar an advantage. Benefits. Life Assurance. Pension Contribution. Training & Educational Assistance (Engineers Ireland CPD Members. Healthcare Contribution. Annual GP Check-Up. Extra Annual Leave. Healthcare Screening. Not ready to apply, or have some questions? Call our Talent Specialist’s on 07191-69783 or Email jobs@lotusworks.com and we will be happy to help! Empowering talent we care about for over 27 years. LotusWorks is an equal opportunity employer. This job originally appeared on RecruitIreland.com.

2789 days ago