Service Support Administrator - Cardiac

Firstaff Personnel

Dublin North

Service Support Administrator -Cardiac Services. Location: Dublin North. Salary: €early 30's DOE + bens. Job Type: Permanent. Purpose of Role : The Service Support Administrator will provide a key interface with the customer, supporting all aspects of the equipment servicing processes. Working in a team based environment in conjunction with Service Engineering and the Service Director, the successful candidate will demonstrate excellent external and internal customer focus throughout.This role is based in North Dublin. Principal Duties and Responsibilities: Meet and exceed customer expectations ( both current and new customers ), as the first internal point of contact for the customer. Proactive Management of Customer Relations. Manage and respond to customer calls/queries in a professional manner. Plan and coordinate the scheduling of service jobs with Engineering team. Liaise with Service Workshop on booking-in of items, repair schedule, service order management and invoicing. Communicate progress / status of service jobs to customer. Coordinate repairs with manufacturers as required, incl. Purchase Orders. Record and analyse customer satisfaction using feedback procedures. Support periodic customer site visits as required. Manage customer billing in a timely manner, promptly resolving invoice queries. Provide Quotations to customers in a timely manner and to a professional standard. Service Order Processing and Purchase Order processing (spares. Support the management of Service Contracts with customers. Support the Tender Process by providing service inputs to Tender Response. Work in a team based manner. Partner with Service Engineering, providing required support. Actively contribute to a very positive team environment and performance. Attend and be a valued contributor to Service Engineering Meetings as required. Management of projects and other duties that may be assigned from time to time. Role Requirements: 1 - 2 years’directexperiencein aService Support/ Customer Care role preferably in a medical device / healthcare environment. Third level qualificationwhilst not a pre-requisite would be an advantage. Demonstrates astrong Customer Orientation, delivering an exceptional service in order to meet and exceed our customers’ expectations. Effective Communicator: Professional and excellent verbal and written communication skills. Excellent interpersonal skills. Results Orientation: Demonstrates the ability to achieve tangible and measurable results. Makes and Meets Commitments. Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach. Attention to Detail: Ensures that work is executed accurately and completely, paying close attention to the detail. Goodanalytical skillsto help drive process improvements. Demonstrates excellentorganisational skillswith the ability to prioritise in a busy environment with competing demands. GoodadministrativeandIT/computing skillswith experience in using an ERP system. Demonstratesenergy,real initiativeand ability towork independently. Comfortable with ambiguityandflexibleto adapt to changing situations. Cardiac Services is an equal opportunities employer. This job originally appeared on RecruitIreland.com.

2451 days ago