Customer Service And Sales Support

Sigmar Recruitment

Dublin City Centre

Customer Service and Sales Support Administrator 12 Month Contract Initially The Role: We are looking for an organised & efficient customer focused individual who will be responsible for complex customer service queries and end of lease/asset management for the Ireland leasing business. This is a busy & broad role which will provide great exposure to a range of tasks & experience including customer service, credit, asset management & sales support. Key Responsibilities: Working with credit and sales team to process contract Novation’s & Restructures ensuring documentation is accurate and task is completed within SLA. Providing early settlement quotes to customers. Processing refunds / direct debit amendments/ customer data amendments. Responding to all customer requests within strict 24hr SLA e.g. statements, balance enquiry, copy agreements. Ensuring all calls and queries are answered promptly, in an efficient manner and queries are dealt with professionally. Handling customer requests in compliance with data protection policies. Ensuring that all daily customer correspondence is issued incl welcome packs, invoices, new dealer packs. Requirements: Customer focused with a professional telephone manner and writing skills. Previous experience in finance/branch banking/ finance back office environment would be advantage. Strong excel skills - ability to filter excel reports, use basic functions, create pivot tables etc. Proactive attitude to learning multiple roles and be willing to take on new tasks as the department grows and changes. Strong Relationship building skills with ability to work closely with internal teams, customers & sales team out on the road. Good time management, organisation and efficiency are key traits for this role. Willingness to go above and beyond the role for the good of the wider team especially during busy seasons. Please contact Paul O'Riordan on 4744663 or e-mail me on poriordan@sigmar.ie. This job originally appeared on RecruitIreland.com.

2440 days ago