Cache of job #13793495

Job Title

Technical Support Level 2

Employer

Matrix Recruitment

Location

Waterford, Dublin West

Description

What you need to know. You will work as a Level 2 Support Technician for our client, an IT Solutions and Outsourced IT provider, based in Citywest. May bebased in Waterford if preferred. Established and expanding company that encourages teamwork and a friendly culture. This is a permanent role with a salary range of 30k-36k depending on experience. Your new job. Key duties & responsibilities: Manage all high-level IT support issues. Diagnose, troubleshoot and resolve complex support issues. Liaise with end and external customers. Interact with customers to resolve IT problems. Research and resolve escalated requests. Provide problem analysis, research, and resolution for IT support trouble tickets. Review, Update workflows and policies. Keep abreast of new desktop tools and enterprise tools and bring recommendations to management. Work independently and effectively on tasks and projects with minimal supervision. Take on new responsibilities (as needed. Personal Skills and Experience. 3 years plus experience in IT Support. Strong troubleshooting and problem-solving abilities. Ability to take ownership of issues and follow through to resolution. Essential Technical Skills. Office 365, Exchange Online. Microsoft OS Windows 7,8,10 & Server 2008/2012/2016. Microsoft Office 2010, 2013 & 2016. Virtualisation (VMWare, Hyper V) experience. TCP/IP networking, Switches, Routers & Wireless Networking. Desirable. Fortinet Networking, Fortigates, FortiAPs, Forticlient VPN. Sharepoint Online. VOIP & SIP Phone Systems. Microsoft Azure. IT Certification/Qualification. Apply for this job now or get in touch with Rena on 01 4690901. Matrix Recruitment Group is committed to providing a professional service where all CVs are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent. This job originally appeared on RecruitIreland.com.

Date Added

2411 days ago

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