Customer Service - Order Processing Cler

Firstaff Personnel

Dublin South

Customer Service / Order Processing Clerk. Location: Dublin 12 (Crumlin area. Duration: Maternity contract (to Feb/March 2018. Salary: €12.50 per hour (paid weekly. Hours: 9.30am-6pm Monday - Friday. Our client, is seeking to hire an experienced customer service and order support agent to join their customer support team, reporting to Team Leader. The ideal candidate will have 1-2 years customer service/order processing experience and have good computer skills. Experience working in a busy, fast paced sales office or sales/call centre environment is preferred. SAP or similar experience is a definite advantage. You will be responsible of processing orders, handling any customer enquiries and complaints in an efficient manner and providing cover for the trade counter department as needed. Tasks. - Answering Phones. - Deal with any customer complaints or issues. - Use the SAP system on a daily basis. - Processing orders by phone, fax, e-mail and letter. - Processing blocked orders. - Add contacts onto SAP. - Contact customers about delivery date changes. - Track orders and provide Pod’s for customers. - Issue credit and debit notes as directed. - Raise free of charge orders where directed. - Create price confirmations when requested by the customer. - Filing and general office duties. - Attend and contribute to team and company meetings. - Provide cover for the Trade Counter department. - Promote all our services in particular our website functionalities. - All other duties deemed relevant to the role. - Resolve any customer issues in a timely and effective manner and in accordance with best practice procedures. - Live Chat. Responsibilities: - To provide an excellent customer service experience for our customers. - Keep our service promise, demonstrating a positive and helpful approach to customers at all times. - Beat customer expectations, e.g. through continuous improvement, prevention of error recurrence, etc. - Take responsibility in resolving any customer complaints. - Be an active member of the customer service team. - Work closely with your team mates to ensure procedures are followed. Person Specification. Essential: - Computer skills. - Attention to detail. - Experience dealing with customers either face-to-face or over the phone. - The ability to adapt to the changing environment within the department. - Critical thinking when dealing with customer enquiries and issues. - Time management and planning skills. - Experience in using Microsoft applications. Desirable: - Over a year working in a customer service department as a customer service agent. - Good understanding of the company, the services we provide and what our customers expect from us. - Experience using SAP. - Experience in outbound calls. This job originally appeared on RecruitIreland.com.

2390 days ago