Cache of job #13813929

Job Title

Technical Support Analyst

Employer

Enterprise People

Location

Dublin City Centre

Description

Technical Support Analyst required for leading Dublin based client. Enterprise People are currently seeking a Technical Support Analyst for a leading Dublin city centre based client. Reporting to the IT Manager, the Technical Support Analyst will work with other IT teams resolving IT issues and implementing new technologies. As the Technical Support Analyst, you will help monitor and maintain our client’s systems and networks. You will be responsible for diagnosing hardware and software faults, helping to solve the issue (s) in person or over the phone. The Technical Support Analyst will: KEY RESPONSIBILITIES: Respond to IT inquiries concerning system software and applications. Log all incidents into a ticketing system, including a description of the problem and the implemented solution. Work with end users and international offices to resolve as many support requests as possible prior to escalation. Implement computer systems and modify existing applications based on users' needs and business requirements. Provide Hardware Support (Laptops, Printers etc. Provide technical support on bespoke applications (full training provided. Follow issues through to completion to ensure resolution. Do follow-ups with the users and business partners to confirm that their needs have been met. QUALIFICATIONS & EXPERIENCE: An IT Qualification. 2+ Years’ Technical Support experience. Good MS Office support experience. Active Directory, SCCM or Exchange experience. Good problem-solving skills. Microsoft Certification a plus. Ability to work on your own or as part of a team. Strong communication and interpersonal skills. Please call Patrick Docherty at Enterprise People for more information. Not an exact match for this role…. We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available. This job originally appeared on RecruitIreland.com.

Date Added

2362 days ago

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