Air Passenger Rights Officer

Commission For Aviation Regulation

Dublin

The Commission for Aviation Regulation is now seeking a high achieving individual to join the organisation and work in our Air Passenger Rights team. Reporting to the Air Passenger Rights Manager, the successful candidate will support the discharge of the Commission’s responsibilities in the Air Passenger Rights (APR – EC 261/2004) and Persons with Reduced Mobility (PRM – EC 1107/2006) areas. The role will typically include activities such as: -Dealing with enquiries from the public and other stakeholders. -Administrative support for the processing of complaints in respect of Air Passenger Rights and Persons with Reduced Mobility. -Monitoring and reviewing of responses from airlines and/or airports on a continuous basis and ensuring the follow up process to conclusion is obtained. -Liaison with National Enforcement Bodies (NEB’s) in other European member states and other contacts. -Keeping up-to-date records at all times by maintaining a computer database and other filing and diary systems. -Drafting of correspondence. -Undertaking planned visits to airports/airlines. -Attending meetings and conferences and taking responsibility for minute taking and record keeping. -Actively liaising with stakeholders. -Carrying out research as directed. -Undertaking all related administrative duties. -Assisting with the preparation of our Annual Report and being involved in working to deliver our Strategic Goals as set out in the Strategic Plan. -Other duties which may be specified from time to time. Please note that this advertisement is being hosted by the Public Appointments Service on publicjobs.ie. The Public Appointments Service has no involvement in, or responsibility for, the recruitment and selection process or the terms and conditions which relate to this post.

2384 days ago