Work From Home Enterprise - Dutch..

Apple

Dublin

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. Would you like to work from the comfort of your own home ? Every day, people do amazing things at Apple. What will you do? We are currently seeking candidates who would like to be considered for the position of Enterprise Support Advisor in the AppleCare Contact Centre. Fluent in English are essential. Customers will be supported in English and in their native language. As an Enterprise advisor you will respond to and manage technical requests from both high profiled business and education customers around the globe as well as Apple's growing presence of pro-sumer customers. Your primary functions include providing both phone and email support to Apple's customers to assist with complex problem research, isolation, documentation, reporting and resolution. This includes providing technical support for Apple's Pro-Apps, including but not limited to Final Cut Pro, Logic Pro, Aperture as well as Server and Apple Configurator applications. Support for EDU (education customers) is also a key requirement. Key Qualifications: oA suitable third level technical qualification or minimum of 2 years experience in a similar environment required. oGeneral technical understanding of Apple iOS and CPU products required. oExperience in the areas of System Administration, Systems. oIntegration, Technical Support or Professional Service a distinct advantage. oIn-depth knowledge / interest of two or more key technology areas: oo Networking. oo Directory services. oo File sharing protocols. oo Web services. oo Video editing and post-production. oo Music editing and mixing would be a distinct advantage: oo OS X. oo Final Cut Pro X. oo Logic Pro X. oo Aperture 3. oo Motion. oo Compressor. oo MainStage. oo iLife Products (Garageband, iMovie, iPhoto. oo Microsoft or Linux server experience. oo 3rd party multimedia software. oo Radius (802.1X. oo SAN/fibre channel technologies. oOutstanding organisational skills and ability to deliver in a fast paced environment. oAbility to respond to changing environment both here in Apple and in the global changing technological environment. oMust be solution focussed with the ability to work to drive change. oWill support customers in English and in their native language. oSelf-motivated. oStrong team player. oProven troubleshooting experience and success. oProven ability to meet department SLA and KPI's. oAbility to take on new roles, assignments and responsibilities as needed. oExcellent people interaction skills and communication skills, both verbal and written. oPassionate about customer service. oResourceful and flexible to job needs. Description: o Extraordinary attention to detail in case management, follow-up and follow-through. o Report to Corporate Support Engineering teams via bug tracking tools, emerging issues and/or complex technical issues in order to find resolution and to provide product technical feedback to Engineering teams. o Act as a resource to provide guidance for complex technical issues and ensure rapid identification of emerging issues for professional solutions. o Assist in product readiness process as appropriate and needed. o Review of technical materials such as submitted articles,training materials, etc. o Assist in reporting of technical issues and in keeping the manager well informed. o Maintain an on-going expert knowledge of diverse technologies. This job originally appeared on RecruitIreland.com.

2375 days ago