This role will involve taking a strategic view of the design, research, development, and implementation of all training for the Scheme. This will include training for all staff at all levels and for external stakeholders that are involved in the delivery, administration, communication, support and implementation of the scheme.

Key Responsibilities:

1. Project Management

• Oversee extensive training needs analysis to inform the design and delivery of all training programs required to support the successful implementation and administration and operation of the Scheme.
• Manage the development and delivery of training programs tailored for different internal and external business users to ensure that all users are fully trained to ensure maximum competencies in their respective roles.
• Ensure that tailored training is developed and delivered to particular Functional groups and that relates directly to the implementation of the ACS.

• Responsible for support of all system users where the user needs training and coaching on functionality.
• Lead the design and development of all training collateral together with their team that is required to support the administration and successful implementation by all stakeholders of ACS system.
• Provision of support and direction in relation to Management Reporting and KPI and dashboard support, with a focus on using this functionality to make better use of information and data.
• Provision of support and guidance to users on data protection and security issues arising from use of the system.
• Lead the rollout of new functionality with associated training and support materials.

• Liaise with key stakeholders to ensure training programmes are fit for purpose and to ensure that training is well promoted and well utilised internally in all of the business teams Lead and support their team to create and adapt process maps to determine most efficient user workflows and highlighting the roles of users and technology to increase efficiency and effectiveness of the business.
• Oversee the development and maintenance of a library of multi-media support training materials that is readily accessible to users at the point of need.
• Determine new requirements from user feedback on systems to be fed back into the technical support team.

• Responsible for the recruitment and induction of additional training staff. - Lead the training team to ensure full induction of new staff relative to ACS and allocation and professional supervision of work, and ensuring effective relations in a team-working context.
• Ensure the team enjoys credible relationships within and outside the service.
• Performance Management of the team, general HR responsibilities relative to Line Management.

• Any other duties which may be assigned from time to time by the line manager as appropriate to the grade.

Required Experience:

• Strong expertise in the design of an end to end training needs analysis, to inform the design and delivery of all training programs required to support the successful implementation and full administration of the Scheme
• At least 3 years prior experience in delivering group and individual training to business user groups - Experience of line management in a training environment
• Experience in the development of effective document and video training materials.
• Proven customer service and technical support experience
• Strong relationship building skills across the core business team and external stakeholders.
• Evidence of supporting effective business solutions in CRM that generated measurable returns to the business or increased adoption
• Strong organisational skills, time management and attention to detail - Intermediate Excel, Word, PowerPoint and MS Project.

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

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