Technical Support Analyst

Morgan Mckinley

Dublin City Centre, Dublin

Exciting opportunity for an IT Graduate with a US tech company who have recently set up in Dublin 2. They are hoping to build out their team and looking for a talented candidate who has recently graduated and has 1 - 2 years experience in Technical Support and Customer Support. The Role: With support comes SLA's and you will be responsible with ensiuring that the global business customers' issues are resolved. Troubleshooting will be via email/ phone. Analysis of arising issues and creat reports of all system issues. Build rapport with customers and manage relationships. Assist with improving the system by testing and making suggestions on how the system can work more effectively. Ideal Candidate: Recent IT Graduate. Programming experience in XML,SQL and Java. Experience working with Content Management Systems such as Zendesk or Salesforce. Minimum of 12 months experience working in Technical Support or Customer Support. Analytical, detail orientated, communicative, enthusiastic and above all results driven. If this sounds like a good opportunity to you please apply today for immediate consideration. Any questions? Please get in touch with Amanda Gillen at Morgan McKinley via email agillen@morganmckinley.ie or 01 4321 567. Morgan McKinley is acting as an Employment Agency in relation to this vacancy. Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide. This job originally appeared on RecruitIreland.com.

2326 days ago