Customer Service Agent

Morgan Mckinley

Dublin

A multi-national company based in Dublin is currently recruiting for Customer Service Agents with fluency in either French, German or Dutch. As a Customer Service Agent, your primary responsibilities will be assisting the company's customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide the company's customers with accurate answers to their questions in both a quick and helpful manner. As a frontline agent, you will be the primary point of contact for the company's customers - it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. An Agent within Customer Service exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment. Fluent English and either French, German or Dutch are required for this role. Core Duties: Answer phone calls, emails, from customers and work to resolve their queries in real time. Proactively recommend and educate the customer about features and benefits of the company's products in order to improve their satisfaction and deepen their relationship with the company. Provide consistent feedback regarding overall customer satisfaction, tools and processes. Prerequisite Knowledge & Proficiencies: Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel. Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers. Strong written (email) communication utilizing proper grammar and punctuation. Ability to multitask multiple systems, screens, and tasks during customer contacts. Time Management and Adherence to schedules. Morgan McKinley is acting as an Employment Business in relation to this vacancy. Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide. This job originally appeared on RecruitIreland.com.

2322 days ago