Customer Service Dutch, German Or French

Morgan Mckinley

Dublin

As a Dutch, German, or French Customer Service Agent, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline agent, you will be the primary point of contact for our customers - it is critical that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. An Agent within Customer Service exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment. Fluent Dutch, German, or French are required for this role. Previous Customer Service Experience 6 Months Minimum. Core Duties: Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant department so it can be dealt with appropriately (90%) Proactively recommend and educate the customer about features and benefits of the company's products in order to improve their satisfaction and deepen their relationship with the company. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%) Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%) Prerequisite Knowledge & Proficiencies: Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel. Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers. Strong written (email) communication utilizing proper grammar and punctuation. Ability to work independently while making sound business decisions on case information. Well developed sense of urgency and follow through. Ability to multitask multiple systems, screens, and tasks during customer contacts. Time Management and Adherence to schedules. Ability to learn and adapt to new software technologies. Competencies: Customer Focus. Listening. Problem Solving. Composure. Drive for Results. Functional / Technical Skills. Ethics and Values. Integrity and Trust. Morgan McKinley is acting as an Employment Agency in relation to this vacancy. Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide. This job originally appeared on RecruitIreland.com.

2329 days ago