Collections Administrator

Eden Recruitment

Dublin, Dublin South

Job Title: Collections Administrator. Key Responsibilities: To perform administrative & client support duties and support the Collections Team in the delivery of a professional service. To provide secretarial and administrative support, including typing, minute taking, filing, data input, maintenance and management of information held by the Company as may be required. Sort all correspondence received by the company on a daily basis. Reply to all general correspondence and pass on correspondence of a specific nature to the appropriate account manager. Manage live excel file of customer queries to client. Upload queries spreadsheet to client on a systematic basis. Check collections department voicemails on a daily basis, respond to voicemails when appropriate and forward remaining messages to the relevant account manager. Field both inbound and outbound call on all live accounts. Liase with MABS (Money Advice & Budgeting Service) and other debt management agencies on behalf of the collections team. To ensure that effective administrative procedures are in place for the control and management of all portfolios. To be responsible for the compiling and collating of statistics for the Company as may be required from time to time. To prepare and assist in the collection of data for such monthly, quarterly and annual reports as may be required from time to time. To undertake ongoing training and professional development, appropriate to the effective and timely discharge of the duties of the post. Ensure all department KPIs are consistently met as advised by the Collections Manager. Experience Required: Good general level of education. Have a high degree of computer literacy - to include competence in the following Microsoft application including, word processing, spreadsheets, databases, file management, e-mail and the internet. At least 2 years relevant experience in an Administrative/Office work environment. Excellent numeracy skills with knowledge and skills in the preparation and maintenance of records. Personal Attributes. Possess well developed interpersonal and communication skills. Be results oriented and client focused. Can work on your own initiative and as part of a team. Can exercise a high degree of delegated responsibility. Have good organisational, and technical skills relevant to the role. The ability to problem solve, pay attention to detail and deliver work to a high standard and to tight deadlines. Ability to facilitate and support the work of team members. For more Information about this role contact Patrick on 01 474 4511. This job originally appeared on RecruitIreland.com.

2325 days ago