Business Analyst / Customer Service

FRS Recruitment

Dublin

FRS has been retained by a global logistics and shipping company to a source suitably qualified Customer Service Executive for their Dublin office. Our client - Supply Chain / Logistics. With a significant global presence, our client is a world leader in shipping and logistics, and serve a large number of key clients across a variety of sectors including; logistics, retail, chemical, mining and technology. This role would be ideal for someone with previous experience of working within the supply chain / logistics industry. So tell me about the job. This is an ideal opportunity to join a very dynamic and supportive team. Our client is looking for an experienced Business Analyst / Customer Service Executive to deliver a 1st class level of customer service to their clients. You will be given all the support and guidance needed to ensure you are successful in this position. You be liaising with other key parties; including third party suppliers and other offices around the world so you can be sure that no day will be the same. The role. Key specifics of the job. To continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency. To work in close liaison with the commercial client owners to ensure all parties are aligned regarding the service delivery expected and delivered. In conjunction with the Senior Customer Service Executive, develop and maintain the Standard Operating Procedures for each client, and constantly review for potential improvements. To ensure that all sales invoices are raised in an accurate and timely fashion in line with the company policy and client requirements. Ensure all supplier purchase invoices received are processed within the guidelines stated in the quality procedures. To ensure each shipment generates the maximum contribution to the client by keeping a constant focus on meeting the required service level at the lowest possible cost. To monitor the performance of third party suppliers with the aim of identifying areas for improvement. Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it, reacting in a manner which improves the outcome from the client's perspective. Other. To attend client/other meetings as required. To participate in Supply Chain Management project teams. To make sure that the Customer Service Manager is aware of your training needs. Other ad hoc tasks and projects as requested. Technical skills. Microsoft applications: Word, Excel, Outlook. Internal business systems (e.g. FACT. Ability to update and view data within Damco tracking and control systems (to include but not limited to: MODS, LOG*IT, M-Power, Track*it, FACT, DMS, ILSE. Learning description of the role. Develop a strong understanding of Customer Service Delivery in the arena of International Supply Chain Management. Develop strong MS Office skills - Word, Excel and Outlook. Develop and in depth knowledge of systems used on the management of International Supply Chains. Develop a strong understanding on financial processes relating to the provision of services by 3rd party suppliers and the invoicing of our customers and how this impacts revenue and gross profit. Develop a good understanding of Global transport. Package. Our client is offering a competitive basic salary with an annual bonus. Health care. Pension. This job originally appeared on RecruitIreland.com.

2326 days ago