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Employer Logiskills
Job Title Freight Customer Service Executive Dubli
Description

Job Title: Customer Service Executive

One of the world’s leading providers of freight forwarding and supply chain management services is now seeking a Customer Service Executive.

Do you think you can deliver a 1st class level of customer service to our clients in a professional and efficient way at all times and in accordance with documented procedures? Are you continuously looking for new innovative ways to improve the service provided to customers and increase business efficiency? If so this role might be for you.

In terms of the role, it is an operations/business analyst role. (Demonstrated reporting skills required)

Skillset required is as follow:

  • Strong communications skills.
  • Strong/advanced MS Excel skills.
  • Ability to analyse data both operational and financial.
  • Previous SAP experience preferential
Description of Role:

Genera

  • To deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
  • To liaise with other key parties including third party suppliers and our other offices around the world
  • To continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency.
  • To work in close liaison with the commercial client owners to ensure all parties are aligned regarding the service delivery expected and delivered.
Specific
  • In conjunction with the Senior Customer Service Executive develop and maintain the Standard Operating Procedures for each client, and constantly review for potential improvements.
  • To ensure that all sales invoices are raised in an accurate and timely fashion in line with the company policy and client requirements.
  • Ensure all supplier purchase invoices received are processed within the guidelines stated in the quality procedures.
  • To ensure each shipment generates the maximum contribution to the company by keeping a constant focus on meeting the required service level at the lowest possible cost.
  • To constantly review working processes with the aim of making improvements and ensure all key work processes are documented correctly in the intranet.
  • To produce internal and external reports and statistics as required including client KPI reporting.
  • To monitor the performance of third-party suppliers with the aim of identifying areas for improvement.
  • Support the client in problem-solving by building an in-depth understanding of their business and the problems that impact on it, reacting in a manner which improves the outcome from the client’s perspective.
  • Proactively identify challenges within the client's supply chain process which we manage and suggest possible solutions to optimize the process.
  • Together with the Team Lead drive supply chain projects planning for the client where agreed.
  • Represent the company to the client in a positive “can do” manner. If specific requests cannot be accommodated identify alternative solutions providing a similar result and present these to the client as a possible solution
Other
  • To attend client/other meetings as required
  • To participate in Supply Chain Management project teams
  • To make sure that the Customer Service Manager is aware of your training needs
  • Other ad-hoc tasks and projects as requested
Key Success Indicators :

  • Customer satisfaction as indicated by KPI’s, Customer Satisfaction Survey (CSS) & other feedback mechanisms
  • Your ability to meet deadlines
  • Your ability to develop new, more efficient working practices
  • The timeliness and accuracy of sales invoicing for your client(s) and timely passing of supplier invoices.
  • The outcome of quality audits
  • Your ability to reach other goals set by the Customer Services Manager together with the Senior Customer Service Executive.
Key skills for the role:

Technical skills:

  • Microsoft applications: Word, Excel, Outlook
  • Internal business systems (e.g. FACT)
  • Ability to update and view data within our tracking and control systems (to include but not limited to: MODS, LOG*IT, M-Power, Track*it, FACT, DMS, ILSE)
Soft skills:

  • A good telephone manner
  • Strong Customer Service mindset and approach
Learning description of the role:

  • Develop a strong understanding of Customer Service Delivery in the arena of International Supply Chain Management
  • Develop strong MS Office skills – Word, Excel and Outlook.
  • Develop an in-depth knowledge of systems used in the management of International Supply Chains
  • Develop a strong understanding of financial processes relating to the provision of services by 3rd party suppliers and the invoicing of our customers and how this impacts revenue and gross profit
  • Develop a good understanding of Global transport
Package

  • Salary – Dependant on experience
  • Working Hours – Standard Monday to Friday

This job originally appeared on RecruitIreland.com
Location Dublin
Date Added 7 days ago
Apply Link
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